1. How long does it take to ship my order?
We typically ship within 2-3 business days from order confirmation.

2. Where can I find the tracking for my order?
You will receive tracking details via email as soon as your order ships.

3. Can I return my order?
Absolutely! You have 14 days to exercise your right of withdrawal. Please see our Terms and Conditions and Refund Policy for details.

4. How can I return an item?
Email us at info@materia3dshop.com with your order number and reason for return, and we'll guide you step by step.

5. How long does it take to process a refund?
We usually issue refunds within 7 business days after receiving your returned item.

6. How can I contact you if I have questions or issues?
You can easily reach us via email at info@materia3dshop.com or through our Contact page. We respond within 48 business hours.

7. What should I do if I receive a defective or incorrect item?
Please contact us immediately, and we’ll quickly resolve the issue with either a refund or a free replac

8. How do you handle my personal data?
We take your privacy seriously. Please review our Privacy Policy for full details.

9. Is my payment secure?
Yes, our website uses Shopify Payments, a certified and completely secure platform.

10. What materials are your products made of?
Our products are made from PLA+, a durable and sustainable bioplastic ideal for gaming accessories.

11. Are your products official or affiliated with original game publishers?
No. Our accessories enhance your gaming experience but are not official. Materia3D is not affiliated with any publisher.